FAQs

Here you will find some of our most frequently asked questions.  If you don't find an answer to your question here, you can always e-mail us at Info@buyklh.com.

Shipping Questions

Q: How long does it take to receive my clothing order?  Each piece of apparel is printed individually.  Please allow up to 7 days for processing and an additional 7 days for shipping in the U.S.  Your order may arrive faster but, please allow for 14 business days.

Some items come from our warehouses outside of the United States, if that is the case items may take up to 20 days to arrive.

 

Materials

Q:  I'm allergic to certain metals, can I wear your jewelry? Although our KLH Signature and Exclusive pieces are professionally coated, we cannot guarantee you will not have an allergic reaction.   Whenever possible we list all materials in the item description.  Please use at your own discretion.

Q: Are your products cruelty free? Yes, at KLH Collection we love animals.  If you see "leather" listed, you should assume it is imitation.

 

 Q: What materials are your products made of? 

Although each of our products are different, you can expect to find a combination of any of the following:

 Alloy

Gold/Silver/Antique Bronze Plating

Rhodium

Acrylic

Resin

Stainless Steel

Sterling Silver

 

Whenever possible, we list materials in the description of each product.  All of our products are Cadmium and Lead free.  They are also Nickel free unless specified in the description.

 

 Packaging

Q: How will my jewelry be packaged? Each of our exclusive items are packaged in a decorative gift box.  Our signature or other items may be in a decorative gift box or gift bag. 

Q: When will I receive my jewelry?  

 KLH Signature/Exclusive Items that do not have custom charms added:   Will ship out within two business days, allow for up to four additional business days for delivery (U.S., only)

KLH Signature/Exclusive Items that have custom charms:   Please allow for three business days before shipping out.  Items should arrive within four days after shipping (U.S., only)   International items may take longer. 

Sending Gifts

Q: How do I send your products as gifts? You can opt to send any of our KLH Signature/Exclusive jewelry pieces as gifts. To send a gift tag or personalized gift card message, simply add it to your cart. Both the gift tag and the personalized gift card message can be found at the top of the home page under Gift Cards/Personalized Cards. Once you are checking out, simply type your message in the box that pops up. For gift tags, you are limited to 20 characters. For gift cards You are limited to 150 characters.  All of our jewelry products are packaged so there is no need to worry about wrapping gifts.  Your message will be written exactly the way you type it so please, double check your spelling.  If you would like specific items packaged together, please tell us in the message box at checkout or e-mail us at info@buyklh.com.

 

Personalized Message Card (left), Gift Tag (right)

 

Safety

 

 Q: Are your pieces toxic? KLH Collection items are NOT SUITABLE FOR CHILDREN UNDER THE AGE OF 5 and not designed to be placed in the mouth.  Small pieces may be dislodged if chewed or sucked on and can pose a hazard.  KLH Collection expressly disclaims any and all liability for injuries caused by its pieces through misuse or improper supervision, including choking, gagging or asphyxiation.

 

Customization

 

Q: How do I add customized initials to a piece? In the description of each product, you'll find details on whether or not additional charms are available.  If they are, you check the box next to the option you would like.  You'll select either glowing or non for each charm you select. 

Q: How can I have a custom piece made?

If you are interested in having a custom piece created please contact us with the details by filling out the Custom Piece Request Form under the FAQs tab or calling us at 910-541-1554.

Q: How can I have custom apparel designed for my event? 

If you are interested in having custom apparel designed, please contact us at Info@BuyKLH.com  or call us at 910-541-1554.

For family reunions or other large events, we offer the option to have each person in your party purchase their own individual shirt on our website.  This prevents you from incurring the expense from ordering a large number of shirts.

Signature Pieces and  Exclusive Pieces

Q: What is the difference between a Signature piece and an Exclusive piece?

Exclusive Pieces are one of a kind designs.  They are designed and created by KLH Collection designers.  They will not be recreated.  These pieces are serialized and tracked to verify authenticity. 

Signature Pieces are created and designed by KLH Collection designers.  They may be reproduced by KLH designers. 

 

Measurement Conversions:

 

Measurement Conversion